Dolce Laluce Website Policy

1. Ordering and Payment:

• Orders can be placed through our website.
• Payment options include secure online transactions.

2. Delivery:

• We offer scheduled and reliable delivery services.
• Delivery fees may apply, and estimated delivery times are provided during checkout.

3. Quality Assurance:

• Our desserts are made with high-quality ingredients and a commitment to excellence.
• Customers are responsible for the quality of the products upon delivery.
• Following provided storage instructions is crucial for maintaining product quality.

4. Returns and Refunds:

• We aim to provide the best customer experience. If you are dissatisfied, contact us within 2 hours of delivery for resolution.
• Refunds may be issued fully or partially based on the circumstances of the complaint.

5. Privacy and Security:

• Customer information is treated with the utmost confidentiality.
• We employ security measures to protect customer data during online transactions.

6. Terms of Use:

• The content on our website is for informational purposes.
• Unauthorized use of our content is prohibited.

7. Customer Responsibility:

• Customers are responsible for the quality of the products post-delivery.
• Adhering to provided storage instructions is essential for maintaining product freshness and expiration.

8. Contact Us:

• For inquiries, feedback, or assistance, please contact us through the provided channels.
• We are committed to responding to customer inquiries in working hours.

By using our website, you agree to abide by these policies. Thank you for choosing Dolce Laluce!